FAQ

Shipment

How long does delivery take?

It will take up to 1 day to process your order. This is followed by a shipping time of 2-4 days.

Where does shipping go and shipping costs?

We send our parcels throughout the EU. to Switzerland and England, with prices as follows:

Germany: Free shipping

Other EU countries: €2.91

Switzerland: 2.91 CHF

England: £2.91

returns

When are returns possible?

Returns are generally not possible because these are personalized products, but there are exceptions as follows:

- The wrong product arrived when you originally ordered it (this includes: wrong designs, wrong colors or the wrong name/date)

- The goods have production defects

How do returns work?

You can send us a message with your individual problem, the following data is required:

Full name

Order number

The damaged goods

The reason for the return

You can then send your return within your return period ONLY with DHL to the following address:

MD Shop

Bornstrasse 160a

44145 Dortmund